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Refund Policy

This refund policy outlines the terms and conditions governing refund requests for transactions conducted on the Zshop website and associated applications (referred to as the "Platform"). By using this Platform, you agree to adhere to these refund policies.

Cancellation by Zshop

Zshop reserves the right to cancel any order at any time due to factors such as food/product unavailability, out-of-coverage areas, or other unavoidable circumstances. In the event of cancellation by Zshop, customers will be notified promptly, and any payments made for the canceled order will be refunded in full.

Cancellation by Customer

Customers may request order cancellation under certain circumstances. However, cancellation requests are subject to approval by Zshop. Customers must contact customer support to initiate a cancellation request. If approved, refunds for canceled orders will be processed in accordance with the following guidelines:

  • Goods/Services Not Delivered: If an order is canceled before delivery and the goods/services have not been delivered to the customer, a full refund will be issued.

  • Goods/Services Delivered: If an order is canceled after delivery or attempted delivery, refunds will be considered on a case-by-case basis. Customers must provide valid reasons for the cancellation, and refunds will be granted at the discretion of Zshop.

Refund Process

Refunds for canceled orders will be processed using the original payment method used for the transaction. It may take up to [number] business days for the refunded amount to reflect in the customer's account, depending on the payment provider's processing time.

Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please contact our customer support team at [email protected].

Policy Updates

This refund policy may be updated periodically. Customers are encouraged to review these policies regularly. Continued use of the Platform constitutes acceptance of any revised terms.

This Refund Policy was last updated on 5/5/2024.